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Frequently Asked Questions

Where do you ship? FAQs arrowFAQs arrow

We ship to all 48 states in the contiguous U.S. (sorry, Hawaii and Alaska).

Will my plant look like the plant in the picture? FAQs arrowFAQs arrow

Given that each plant is unique, the exact plant you receive may differ slightly from the plant you see online. We always make sure to send you a happy, healthy plant, but slight variations in height, color, etc. are to be expected. As for our signature pots, the colors may look slightly different based on your monitor settings.

Will my plant come potted? FAQs arrowFAQs arrow

Your plant comes in a nursery pot that is placed carefully in our signature Ansel & Ivy ceramic pot. All of our plants can live happily in the provided grow pot for a few months to a few years. You can check when your specific plant will need to be repotted in your plant's care guide. When your plant is ready to be repotted, please reach out to us and we’ll send you a packet of our all natural, organic potting mix free of charge. Check out our simple how-to guide for instructions on how to repot her.

How do I care for my plant? FAQs arrowFAQs arrow

Read all about your plant's specific care instructions here.

My plant is dying! What do I do? FAQs arrowFAQs arrow

Oh no! Try to figure out what's going wrong by reading up on your plant's specific care instructions here. If that doesn't work, feel free to reach out to us at and we'll do our best to help out.

How do I repot my plant? FAQs arrowFAQs arrow

Check out our how-to guide.

What is your return policy? FAQs arrowFAQs arrow

We really hope you're as pleased with your potted plant as we are. If for any reason your item arrives damaged, please contact us immediately. Unfortunately, we are not able to accept returns or offer refunds at this time.

Do you offer a discount to designers? FAQs arrowFAQs arrow

Yes, we have an exlusive Ansel & Ivy Design Trade Program for interior designers. Designers in our Program receive 15% off on all Ansel & Ivy products. To apply for the Program, simply email us at with your name, the name of your company, and a link to your website or social media account. We'll review and get back to you with next steps.

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