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Frequently Asked Questions

How long will it take for my order to arrive? FAQs arrowFAQs arrow

Orders placed via Standard shipping will be processed within 2-8 business days and will be in transit for 1-5 days. Orders placed via Expedited shipping will be processed within 1-2 business days and will be in transit for 1-5 days. Please note that these timelines do not apply to certain products where the estimated ship date is noted on the product page. If you have any specific questions about your order, please feel free to reach out to us at help@anselandivy.com.

Where do you ship? FAQs arrowFAQs arrow

We ship to all 48 states in the contiguous U.S. (sorry, Hawaii and Alaska).

If I order more than one plant, will they ship separately? FAQs arrowFAQs arrow

Yes, each individual plant ships separately. Plants that are part of the same order may ship out on different days and may also be delivered on different days. You will receive individual tracking information for each plant in your order.

How do I order several plants to go to different addresses? FAQs arrowFAQs arrow

If you're hoping to purchase 5 or more plants going to different addresses, our Customer Support team can help with that! Just email us with details about your bulk order and someone on our team will get back to you as soon as possible.

Can I hold my order to ship on a later date? FAQs arrowFAQs arrow

Sorry, we are not able to place orders on hold at this time.

Can I make changes to my order? FAQs arrowFAQs arrow

If you need to make changes to your order, please contact us within 12 hours of your order being placed. After that, we are not able to accommodate changes to the plant(s) or pot(s) you ordered. We are unable to cancel or make any changes to orders after they have shipped.

What if I need to cancel my order? FAQs arrowFAQs arrow

We begin work on each order soon after it is placed. To cancel an order, you must email us within 12 hours of your order being placed and we will process a refund at our discretion. After that, it is not possible to cancel your order. We are unable to cancel or make any changes to orders after they have shipped.

What is your return policy? FAQs arrowFAQs arrow

We guarantee that your plant will arrive safe and healthy. On the off chance that your plant or pot is damaged during shipping, we will happily send you a replacement free of charge. In this case, please email us with your name, order number, and a few pictures of the plant within 24 hours of receipt of delivery. We cannot send you a replacement without photos of the damaged plant. Unfortunately, we are not able to accept returns or offer refunds for any other cases.

Will my plant look like the plant in the picture? FAQs arrowFAQs arrow

Yes, we pride ourselves in making sure that the plant you receive looks as similar as possible to the one you see on our website. However, each plant is unique and the individual plant you receive may differ slightly from the plant you see online. We always make sure to send you a happy, healthy plant, but slight variations in height, color, and patterns on foliage are to be expected. Wondering about sizing? Check out our plant size guide here.

Will my plant come potted? FAQs arrowFAQs arrow

Some of our plants come in a nursery pot that is placed carefully in our signature Ansel & Ivy ceramic pot, and others come fully potted in the ceramic pot. All of our plants can live happily in the provided pot for several months to a few years. You can check when your specific plant will need to be repotted in your plant's care guide. When your plant is ready to be repotted, please check out our simple how-to guide for instructions on how to repot her.

Should I remove the burlap that is on top of the soil? FAQs arrowFAQs arrow

Yes, you can go ahead and remove the burlap. It was meant to help protect the soil while your plant was in transit.

How do I care for my plant? FAQs arrowFAQs arrow

Read all about your plant's specific care instructions here.

I've read my Plant Care Guide but I'm still having trouble. Now what? FAQs arrowFAQs arrow

If you've read your plant's specific care instructions and can't seem to figure out what's wrong, feel free to reach out to us at help@anselandivy.com. We'll do our best to help diagnose the issue.

How do I repot my plant? FAQs arrowFAQs arrow

Check out our how-to guide.

Do you offer a discount to designers? FAQs arrowFAQs arrow

Yes, we have an exclusive Ansel & Ivy Design Trade Program for interior designers. Designers in our Program receive 10% off on all Ansel & Ivy products. To apply for the Program, simply email us at hi@anselandivy.com with your name, the name of your company, and a link to your website or social media account. We'll review and get back to you with next steps.

Can't find what you're looking for?

Email us at help@anselandivy.com