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Questions about billing and payment? We’ve taken some time to provide you with answers to the most commonly asked questions. Still can’t find what you’re looking for? Feel free to email us.

What payment methods do you accept? FAQs arrowFAQs arrow

We take almost any credit or debit card, including Visa, MasterCard, American Express, JCB, Discover, etc.

What will my order show up as on my credit card statement? FAQs arrowFAQs arrow

You can expect your Ansel & Ivy purchase to show up on your credit card statement as ANSEL&IVY.

Can I change/cancel my order? FAQs arrowFAQs arrow

Shoot us a note at ASAP. Unfortunately, once an order has shipped we can't cancel it or modify it.

What is your return policy? FAQs arrowFAQs arrow

We really hope you're as pleased with your potted plant as we are. If for any reason your item arrives damaged, please contact us immediately. Unfortunately, we are not able to accept returns or offer refunds at this time.