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Questions about billing and payment? We’ve taken some time to provide you with answers to the most commonly asked questions. Still can’t find what you’re looking for? Feel free to email us.

What payment methods do you accept? FAQs arrowFAQs arrow

We take almost any credit or debit card, including Visa, MasterCard, American Express, JCB, Discover, etc.

What will my order show up as on my credit card statement? FAQs arrowFAQs arrow

You can expect your Ansel & Ivy purchase to show up on your credit card statement as ANSEL&IVY.

Can I cancel my order? FAQs arrowFAQs arrow

We begin work on each order soon after it is placed. To cancel an order, you must email us within 2 hours of your order being placed and we will process a refund at our discretion. After 2 hours, it is not possible to cancel your order.

What is your return policy? FAQs arrowFAQs arrow

We guarantee that your plant will arrive safe and healthy. On the off chance that your plant or pot is damaged during shipping, we will happily send you a replacement free of charge. In this case, please email us with your name, order number, and a few pictures of the plant. Unfortunately, we are not able to accept returns or offer refunds for any other cases.