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Questions about shipping? We’ve taken some time to provide you with answers to the most commonly asked questions. Still can’t find what you’re looking for? Get in touch here or email us

What is the status of my order? FAQs arrowFAQs arrow

Just log in and go to My Account. You can check the status of your order under Order Tracking. If you still have a question, you can always reach out to us at

When will my order ship? FAQs arrowFAQs arrow

We make sure to ship you the happiest and healthiest plant possible so it may take 2-5 days to process your order. We'll shoot you an email as soon as it ships.

Where is my package? FAQs arrowFAQs arrow

Check your inbox for a shipping confirmation email from Ansel & Ivy. Just click on 'Track Package' to find out exactly where your package is.

How much does shipping cost? FAQs arrowFAQs arrow

All orders $75 and over ship for free. Standard shipping is just $7.99 for orders under $75. If you need it sooner, we offer 1-3 day expedited shipping for $24.99.

Where do you ship? FAQs arrowFAQs arrow

We ship to all 48 states in the contiguous U.S. (sorry, Hawaii and Alaska).

Do you ship to Canada? FAQs arrowFAQs arrow

Not yet, but we'd love to in the future! Shoot us a note if you're interested in having some Ansel & Ivy shipped to Canada.

Can I change the shipping address on my order? FAQs arrowFAQs arrow

Reach out to us at as soon as possible and we'll do our best to help out.