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Shipping

Questions about shipping? We’ve taken some time to provide you with answers to the most commonly asked questions. Still can’t find what you’re looking for? Feel free to email us.

Given COVID-19, what is your new shipping timeline? FAQs arrowFAQs arrow

We're fortunate to still be shipping our plants all over the country! Due to increased volume and changes in safety-related procedures, orders will ship out 5-7 business days after being placed. Once shipped, they will typically arrive in 3-5 days. If you've selected Expedited Shipping, your order will ship out in 1-3 business days, and will take 1-3 days in transit. For any questions, please feel free to reach out to us at help@anselandivy.com.

What is the status of my order? FAQs arrowFAQs arrow

Just log in and go to My Account. You can check the status of your order under Order Tracking. If you still have a question, you can always reach out to us at help@anselandivy.com.

Where is my package? FAQs arrowFAQs arrow

Check your inbox for a shipping confirmation email from Ansel & Ivy. Just click on 'Track Package' to find out exactly where your package is. Please know that all of our plants ship in separate boxes. This includes plants that are part of Collections and Gift Sets.

If I order more than one plant, will they ship separately? FAQs arrowFAQs arrow

Yes, each individual plant ships separately. Plants that are part of the same order may ship out on different days and may also be delivered on different days. You will receive individual tracking information for each plant in your order.

How much does shipping cost? FAQs arrowFAQs arrow

All orders $75 and over ship for free. Standard shipping is just $7.99 for orders under $75. If you need it sooner, we offer 1-3 day expedited shipping for $24.99.

Where do you ship? FAQs arrowFAQs arrow

We ship to all 48 states in the contiguous U.S. (sorry, Hawaii and Alaska).

Do you ship to Canada? FAQs arrowFAQs arrow

Not yet, but we'd love to in the future! Shoot us a note if you're interested in having some Ansel & Ivy shipped to Canada.

Can I change the shipping address on my order? FAQs arrowFAQs arrow

Reach out to us at help@anselandivy.com as soon as possible and we'll do our best to help out.